Refund Policy

Core rule

Refund requests must be submitted within 7 calendar days of purchase. A plan or credit pack must be completely unused to qualify. Once any credits or paid benefits from the purchase have been used, the purchase is not refundable. Purchases older than 7 calendar days are also not refundable, except where required by applicable law or for a verified billing error.

Eligibility

This policy applies to paid subscriptions and separately purchased credit packs. A purchase may be eligible for a refund only when all of the following conditions are met:

1. The request is submitted within 7 calendar days of the original purchase or renewal.
2. No credits, generations, or other paid benefits from that purchase have been used.
3. The transaction can be verified as belonging to your account.

For subscriptions, you can cancel at any time to prevent future renewal charges. Cancellation does not normally refund the current billing period. A renewal charge may be considered for a refund only when the request is submitted within 7 calendar days of the renewal and no benefits from that renewal have been used.

Non-refundable purchases

Except where required by law, we do not issue refunds for:

• Credit packs or plans that have been partially or fully used.
• Purchases made more than 7 calendar days before the refund request.
• Unused time remaining after cancelling a subscription during its current billing period.
• Free, promotional, bonus, expired, or otherwise non-cash credits.
• Dissatisfaction with the subjective style of a successfully delivered result when the service completed as described.

Failed generations and billing errors

Credits reserved for a failed generation are returned to your account balance and do not create a separate cash refund. Confirmed duplicate charges, incorrect charges, or a service not delivered because of a verified billing error may be corrected or refunded after investigation, regardless of the standard 7-day period.

If you do not recognize a charge, contact us promptly so we can investigate it securely.

How to request a refund

Email support@thejevai.com from the email address associated with your account. Include:

• Your account email.
• The order or transaction ID.
• The purchase or charge date.
• The plan or credit pack purchased.
• A short explanation of the request.

Do not send a full card number, security code, password, or identity document by email. We may request reasonable information needed to verify account ownership and the transaction.

Review and processing time

We aim to review complete requests within 5 business days. Approved refunds are returned to the original payment method. After approval, your bank or payment provider may require an additional 5–10 business days to display the refund.

Currency-conversion differences and third-party bank fees are controlled by your payment provider.

Legal rights and contact

Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction. We may update this policy for future purchases, but the version in effect when a purchase was made will govern that purchase unless the law requires otherwise.

Questions about refunds or cancellations can be sent to support@thejevai.com.